999 Emergency Services

991 Emergency Line Service

The service known as Emergency Line 991 was launched on 21 May 1995 and the Kuala Lumpur Civil Defense Office has been the pioneer of this line. This was followed by the launch of the same 991 line in the states of Penang, Bandar Ipoh, Johor Bahru and Kuching. The service that is offered for free is gaining more and more attention from the community and is later expanded to all existing branches. As a result, until 13 December 2000, all 17 branch offices in the peninsula, Kuching and Kota Kinabalu have provided emergency services through the 991 line. The scope of services provided covers almost all emergency cases that occur such as traffic accidents, being trapped, lost or lost in the forest as well as accidents on the water increasingly highlight the role and skills possessed by the team. Civil defense forces currently continue to be given the main role in search and rescue operations and during major floods that occur almost every year.

999 line

From 1 October 2007 the 999 emergency line was introduced to the Malaysian community by combining all emergency numbers namely 991, 994 and 999 into one emergency number involving the agencies of the Malaysian Civil Defense Department (JPAM), the Royal Malaysian Police (PDRM), the Malaysian Ministry of Health ( KKM) and the Malaysian Fire and Rescue Department (JBPM) to integrate data management, the number of agencies and the use of an integrated system to improve the level of emergency service delivery between agencies with a uniform service procedure and procedure that coincides with the government’s intention through the motto “One Malaysia a Number”. A total of 2 JPAM Malaysia Emergency Response System (MERS) Call Centers were fully operational in 2008 and in 2012 the system was expanded in the states of Sembilan, Melaka, Johor, Pahang, Penang, Sabah and Sarawak. Every call through the 999 emergency line is free. The 999 emergency call reception system is able to identify every call made because the caller’s number will be recorded to be saved for record or reference purposes. This can help prevent dropouts when emergency calls are made as well as monitor for false calls. Each fake call can be fined RM50,000 or imprisoned for one year or both according to Section 233, Communications and Multimedia Act 1998.

For more information, please contact:

Kol (PA) Sharudin bin Md Zain
Pengarah
Bahagian Bencana dan Operasi
Ibu Pejabat, Jabatan Pertahanan Awam Malaysia

No Tel : 03-8920 6080
No Fax : 03-8920 6360
Email : sharudin@civildefence.gov.my