The new Information Technology Division, has been fully filled by using the newly approved staffing by the central agency in the restructuring of the entire Department’s organizational structure. Before the newly placed staff, the Information Technology Division was established on an ‘ad-hoc’ basis by using the existing staff while waiting for the newly approved staff. With this new staffing, it is hoped to help the management to provide the best possible support service for the ‘core business’ of the Malaysian Civil Defense Department.

Strengthen the ICT environment to realize the potential of crisis and disaster management capabilities.

ICT as an enabler of strengthening the capability and credibility of Civil Defense.

Improving management efficiency through quality and effective ICT services, as well as implementing a culture of ICT use among its staff to support the achievement of the Department’s Objectives and Vision.

• Review, plan and implement the department’s ICT strategic plan, including integrated ICT planning for all departments within it.
• Review, coordinate and improve systems and software to support ‘core business’ and department management.
• Ensure the implementation of ICT initiatives in the department and the divisions under it in accordance with the ICT master plan, policies, guidelines and regulations that have been set.
• Planning, managing and providing ICT facilities by completing ICT hardware and software requirements to meet the needs of the department.
• Implement and maintain ICT security as stipulated by JDN in the framework of ICT security policy General Circular No. 3/2000.
• Planning, implementing training and forming IT literate and skilled department staff.
• Assist and provide advice and consultation services related to the use of ICT to all department staff.
• Be the secretary to the ICT Technical Master Committee as well as other JPM ICT Project Committees.
• Be the secretary to the ICT steering committee (JPICT) of APM.
• Coordinating, supporting and assisting users in the implementation of systems and software under the Electronic Government Project (EG) such as e-SPKB, e-Procurement, GFMAS, HRMIS and so on.

We promise to provide support services in the field of Information Technology efficiently, effectively and professionally as follows :-

1. Respond to ICT complaints within 24 hours and resolution actions will be provided within 3 working days.
2. Manage the technical evaluation of the procurement of ICT equipment within a period not exceeding 1 month for the quotation process.
3. Ensuring that the APM portal page is always updated at all times.
4. Attend technology update programs from time to time.
5. Provide ICT advisory services within 1 week from the request being received.
6. Ensure APM ICT services always operate well at least 90% uptime.
7. Plan, implement and maintain the infrastructure and the Information and Communication Technology (ICT) system every 6 months.
8. Manage, monitor and implement government ICT projects such as 1Gov.Net Network, EG Application and so on.

For more information, please contact:

Nurul Aini binti Mat Ali Napiah
Ketua Cawangan
Cawangan Teknologi Maklumat
Ibu Pejabat, Angkatan Pertahanan Awam Malaysia

No Tel : 03-8920 6060
Email : nurul.aini@civildefence.gov.my